shipment policy

Thank you for visiting and shopping at KATHRIN LINDNER. Following are the terms and conditions that constitute our Shipment Policy.

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days and are shipped from London, United Kingdom by UPS parcel. Orders are not shipped or delivered on weekends or public holidays.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. KATHRIN LINDNER offers free shipment to buyers from set minimum order values on all in store offered products, depending on the shipping country. All offered shipping countries can be selected via the shipping section during checkout.

Buyer is held responsible for indication of the correct delivery address at checkout. In case anything goes wrong with an order shipment, caused by an error made by the buyer in the delivery address, KATRHIN LINDNER cannot be held responsible for a potential or partial shipment loss. In case KATHRIN LINDNER requires additional information regarding a delivery address made by the buyer, the buyer may be contacted by KATHRIN LINDNER to obtain herein mentioned additional information. A potential delivery delay may occur if additional information in terms of the delivery address is required.

Delivery delays can occasionally occur. If products ordered via KATHRIN LINDNER suffer a delay, or if delivery cannot be or only partially be fulfilled, buyer will be informed about the delay after order placement, as soon as reasonably possible. If this is the case, buyer has the right to terminate the contract free of charge. In case a shipment has not been delivered 14 days after the shipment date at the delivery address (or the pick-up point), buyer must inform the KATHRIN LINDNER customer care team via customercare@kathrinlindner.com

KATHRIN LINDNER will use all reasonable efforts to ensure an on-time delivery to the delivery address based on the herein mentioned delivery terms.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES AND TAXES

KATHRIN LINDNER offers free shipment to buyers from minimum order values on all in store offered products, depending on the shipping country. All offered shipping countries are stated and can be selected via the shipping section during checkout.

If buyer places an order from outside the EU, import duties and taxes might occur, which are levied the moment shipment is delivered to the specified delivery address. KATHRIN LINDNER is not responsible for any customs and taxes applied to an order placed by the buyer. All fees imposed during or after shipping fall under responsibility of the buyer. Please be aware that KATHRIN LINDNER does not have control over the herein mentioned charges and, as charges may vary according to the country, KATHRIN LINDNER cannot predict or advise the amount to be paid. KATHRIN LINDNER recommends contacting the local customs office to find out more information if buyer is unsure of the charges.

DAMAGES

KATHRIN LINDNER carries the risk of loss and/or damage of products up to the moment goods are delivered to the delivery address, unless explicitly agreed otherwise. The buyer must inform KATHRIN LINDNER within 24 hours of receiving an order by Email or via the contact section of KATHRIN LINDNER’S website, if a product has been delivered in damaged or incomplete state. Buyer must always inform KATHRIN LINDNER in the herein described situation(s) and await further guidance from KATHRIN LINDNER’s customer care team. Depending on the case, KATHRIN LINDNER will decide how to deal with each case. If buyer returns a damaged product without first contacting KATHRIN LINDNER via Email or via the contact section of KATHRIN LINDNER’s website, at his or her own cost, KATHRIN LINDNER cannot be held responsible for the return shipment that took place without prior consent neither for reimbursing the costs occurred through the return shipment.

FALSE DELIVERY

The buyer must inform KATHRIN LINDNER within 24 hours of receiving an order by Email or via the contact section of KATHRIN LINDNER’S website, in case a wrong product or a product he or she did not order was delivered. In such case, KATHRIN LINDNER will provide the buyer with explicit return instructions and carry the full costs of the return shipment. Buyer will take care of the return shipment based on the provided instructions. KATHRIN LINDNER will subsequently take care of the correct product shipment to the buyer under the condition that the buyer has fulfilled the return shipment of the wrong product based on the provided instructions.

MISSING ORDER

In case an order that has been or is being shipped by KATRHIN LINDNER went missing, is missing or in case buyer states that the order has not been received (despite evidence such as track & trace data / carrier information, indicating otherwise, a procedure of the carrier stating the complaint will be initiated by KATHRIN LINDNER and feedback from the carrier will be awaited, prior to a refund or re-shipment taking place. Buyer will be held responsible for fully cooperating with the carrier procedure. If evidence is provided that a shipment went missing, due to error by the carrier (and after completion of the complaint procedure), KATHRIN LINDNER will decide to either re-ship a new product or refund the buyer.