Thank you for visiting and shopping at KATHRIN LINDNER. Following are the terms and conditions that constitute our Return Policy.
In case buyer is not completely satisfied with the delivery, we offer a refund of the full amount within 30 days of delivery, starting upon delivery receipt, under below stated conditions.
In order for the buyer to receive a refund, delivery must:
– Be returned in the original condition and be unworn
– Not show any sign of damage or usage
– Be returned including the original packaging
Buyer is in charge of the return shipment. We strongly advise to choose a secured and registered shipping method with proper packaging.
For returns within the 30 days period, buyer shall complete the return form on our website within the 30 days trial period. The shipment costs for a return shipment fall under responsibility of the buyer.
WRONG OR DAMAGED DELIVERY RETURNS
In case a wrong or damaged product is delivered, buyer should not initiate a return shipment before having contacted KATHRIN LINDNER’s customer care team via Email or the contact section on our website for further return instructions. In case of a damaged or wrong delivery, buyer must inform KATHRIN LINDNER’s customer care team within 24 hours upon delivery receipt.
Orders within the 30 days period after delivery are to be returned to the following address:
Kemp House 160, City Road London, EC1V 2NX
Buyer (the return shipment sender) has the option to hold the carrier liable and raise a complaint procedure, in case of an issue, an insured return shipment is missing, gets damaged or if carrier is not able to provide a valid signature. To do so, buyer needs to keep the official receipt of the return shipment including the related tracking information.
KATHRIN LINDNER will credit the buyer with a refund of the returned goods to the account which buyer used to pay the original order, as soon as reasonably possible and in any event within 14 days after receipt of the return shipment, provided that the herein mentioned return conditions are met. Please note that KATHRIN LINDNER does not credit the buyer with charges occurred through the return shipment.
If the buyer decides to cancel his or her order while the shipment is in transit and before shipment has been delivered to the buyer, costs for returning the product will fall under responsibility of the buyer. Same applies to any charges related to import taxes, customs or duties that occur due to the shipment being imported into the buyer’s chosen shipment country. Those charges will be borne by the buyer. Upon crediting the buyer, KATHRIN LINDNER (the parcel sender) will deduct duties, import taxes and / or customs as far as those have been charged to KATHRIN LINDNER.
WARRANTY AND REPAIRS
The warranty policy becomes effective upon purchase of one of KATHRIN LINDNER’s products including a 1 year warranty on all in store offered products. The buyer is guaranteed a warranty that all products meet the standards in terms of reliability, durability and usability.
In the following cases, the warranty policy does not apply:
– Intentional damage
– Damage resulting from neglected care
– Wear and tear as well as aging of materials – Loss or theft – Damage resulting from improper usage (for example falling, scratching or bumping)
KATHRIN LINDNER’s warranty policy relates to the movement, not other parts of the product such as the watch strap or the glass. Wear and tear traces on the product are to be considered as normal effects of usage.
Our watches are water resistant. They should however only be exposed to minor water slashes and cannot be worn while showering, diving or swimming. Buyer is aware and agrees that KATHRIN LINDNER’s products will get damage in case not handled with care and are fragile. Our warranty policy only applies for demonstrable errors in production. Additionally, our products should not be exposed to substances such as chemicals or parfum, water or cleaning products, as this may result in product damage. The effects of perspiration on the strap may be different from person to person, due to differences in acidity.
The warranty policy does not apply, should repair works by any third party have been performed, without getting written permission by KATHRIN LINDNER.
Costs for shipment of returns after a warranty or repair request after the product has been in usage, will need to be carried by the buyer
If any questions regarding our warranty policy and / or related returns, buyer if free to always get in touch with KATHRIN LINDNER’s customer care team via our website or via this link.