frequently asked questions

KATHRIN LINDNER products available online for purchase include bracelets, necklaces, rings & earrings as well as watches for both, men and women. 

For enquiries on unavailable items, please leave your Email address via the sign-up option on the related product page. 

Our website provides information on item availability directly on the product pages & delivery times are indicated at checkout.

KATHRIN LINDNER offers free shipping from an order above 50 EUR / 60 USD / 45 GBP / 500 HKD to countries available for shipment (visible via the country dropdown menu when ordering at checkout). Orders below that value will have a shipping which is calculated at checkout (depending on the shipping country).

Please note: Buyer may be subject to paying duties & import when buying from outside the EU which buyer is responsible for. Please be aware that KATHRIN LINDNER does not have control over the herein mentioned charges and, as charges may vary according to the country, KATHRIN LINDNER cannot predict or advise the amount to be paid. KATHRIN LINDNER recommends contacting the local customs office to find out more information if buyer is unsure of the charges.

We offer shipment to various countries in the world. All possible shipping destinations are stated via the country dropdown list at check out. 

Please note: Note: Buyer may be subject to paying duties & import when buying from outside the EU which buyer is responsible for. Please be aware that KATHRIN LINDNER does not have control over the herein mentioned charges and, as charges may vary according to the country, KATHRIN LINDNER cannot predict or advise the amount to be paid. KATHRIN LINDNER recommends contacting the local customs office to find out more information if buyer is unsure of the charges.

We currently do not offer Express delivery yet, but are looking into possible options to do so in future. 

All products on our website are compliant with all legislations and regulations regarding chemical composition set by the EU & USA. If an item on our website is nickel free it is explicitely mentioned in the related product description. 

Please note: Not all materials used are nickel free, however all items which do contain nickel are restricted to an absolute minimum release of nickel to be sure majority of consumers with a nickel allergy do not react to it. 

All our watches are water resistant. They should however only be exposed to minor water slashes and cannot be worn while showering, diving or swimming. Buyer is aware and agrees that KATHRIN LINDNER’s products will get damage in case not handled with care and are fragile. Our warranty policy only applies for demonstrable errors in production. Additionally, our products should not be exposed to substances such as chemicals or parfum, water or cleaning products, as this may result in product damage. The effects of perspiration on the strap may be different from person to person, due to differences in acidity.

We only use high quality materials for our jewellery which include Stainless Steel or 925 Sterling Silver.  

To get in touch with our Customer Care, team please raise a ticket via this link and we will get back to you within 24 hours. 

To return an item, please Email us via our Customer Care section via this link prior to returning an item via post.